Smartsupp is an online shopping assistant for Windows with which businesses can communicate with their clients. The program provides a comprehensive toolset with AI chatbot, live chat and instant notifications.
Real-time communication
There is a customizable and resizable interface for chatting with website visitors. Users can exchange messages and answer given questions instantly. It is possible to adjust the settings of the widget including its look by changing colors, text style and branding elements. This helps companies to establish a good impression with potential customers and stand out in a crowded market.
As mentioned before, there is a chatbot based on artificial intelligence technology capable of sending automated messages. In other words, you can set up an advanced instrument to provide detailed answers to FAQs. The application allows you to design pre-built templates to streamline the workflow and simplify communication especially when it is related to replying to most common questions.
Collaboration
There are agement management tools that allow you to assign conversations for multiple employees. Thus, you are able to organize tasks within your company and staff to handle a large volume of inquiries. On top of that, agents can leave internal notes on interactions to share important context with other team members and help each other.
Features
- similar to LiveAdmins, this utility provides a simple window to chat with website visitors;
- there are services for e-commerce platforms;
- includes Mira AI to manage repetitive communication tasks;
- free to download and use;
- compatible with modern Windows versions.
