SysAid is an official software for Windows that provides access to a comprehensive IT service management platform. Users can handle and automate various computing-related requests their companies receive from clients.
Resolve tickets
IT administrators and professionals are able to track online tickets and resolve the issues. It is possible to assign the tasks to different agents, prioritize requests and provide these claims with additional information. In other words, the system helps users to assist customers with computer hardware, software, networking and other infotech problems.
There is a powerful asset management module that tracks the performance of programs and devices of the organization. You can view the adapters and machines connected to your network as well as check if they are properly maintained and updated to streamline the workflow.
Modify
Similar to Git, here it is possible to properly upgrade patches and enhance management functionality without potential loses. To be exact, the program allows you to apply new changes with careful planning, approval and tracking. You can install the updates thoroughly minimizing malfunctions risks.
Features
- provides a customizable interface for managing specific tasks;
- there are reporting and analytical tools;
- possible to store solutions for regular issues in a built-in knowledge base;
- free to download and use;
- compatible with modern Windows versions.
