Talkdesk is a Windows application designed to streamline contact center operations. Agents, supervisors, and administrators can manage calls, SMS and voice messages with their customers.
Stay productive
The program combines all effective communication tools into one interface. This centralization eliminates the need to switch between different platforms. In other words, users can quickly access everything they need to manage customer interactions.
Thanks to features like Keep on top, you can enable the app to be visible over other tabs. Other than that, the Call focus allows you to remove all distractions and pay all your attention to interactions with your customers. As an additional tool, you can download StayFocusd in order to block unnecessary websites during your work to boost up your productivity.
Respond
Similar to Beeper, there are real-time notifications for incoming calls, messages, and updates. The program helps agents stay informed and respond immediately. It is also necessary to highlight AI-powered tools known for such capabilities as speech and sentiment analysis. You can automate routine tasks and understand your interlocutor much better.
Features
- syncs data with a mobile edition from the same developer;
- integrates with official and popular CRM platforms including Salesforce, HubSpot, and Zendesk;
- possible to sign up for a demo release to check the application’s key functionality;
- free to download and use;
- compatible with modern Windows versions.
