Salesforce Field Service is an Android that helps manage the mobile workforce. This utility is tailored for businesses of all sizes.
Basic opportunities
One of the key features of Salesforce Field Service is to optimize the workforce in real time. Matching the right field service agents with the appropriate tasks is possible. Thereby, businesses can reduce response times, boost productivity, and enhance overall service quality.
With this app, employers can automate and optimize their scheduling operations. It helps to minimize travel time, reduce fuel costs, and enable service teams to accomplish more in less time.
The utility allows managers to create work orders and dispatch employees from a desktop, phone, or tablet. The smart dashboard instantly updates so the office and staff in the field are always synchronized. It is possible to automatically send a text, email, or call with a prerecorded message to let customers know that a worker is on the way.
Field technicians can access real-time job information, client details, and service history from their mobile devices. Moreover, the app functions offline, so work can continue even in areas with limited network connection.
Payments and analytics
It is possible to process payments in the field, reducing time spent on invoicing. Staff can show customers visual price books and view clients’ information. There are automated appointment reminders, real-time updates, and feedback collection mechanisms.
Organizations can track and maintain their assets. There are a lot of analytical tools. Managers may view key performance metrics, track technician productivity, and identify areas for improvement. This app integrates with other Salesforce products and third-party applications.
Features
- allows businesses to manage field workforce;
- it is possible to create schedules and assign tasks similar to WhenToWork;
- there are a lot of analytical tools;
- the app is free to download and use;
- compatible with current Android versions.
