ServiceNow is an Android application that provides access to ready-made mobile interfaces for help desk agents. It is possible to simplify sorting, executing and solving various queries.
Purpose
The main function of the app is to help support agents in operationally managing and resolving end-user problems using a smartphone. There is an option to use the utility’s capabilities even in the absence of an internet connection. Furthermore, you can simplify your work with built-in features such as navigation, signature collection, barcode scanning and so on, just like in FlyFin.
ServiceNow is built for a variety of industries, including IT, customer service, HR, security and more. Moreover, the application helps organizations easily customize and expand workflows according to their needs.
Functionality
There is an option to make decisions using gestures and swipes. Moreover, it is possible to sort incidents and cases for convenience. ServiceNow allows you to access issue information, activity feeds and related lists of records. You can optimize your workflows using geolocation, camera and touchscreen.
Features
- allows you to simplify the work of support agents;
- there is an option to sort incidents, requests and different cases;
- you can use the utility offline;
- you have access to features such as navigation, signature collection and others;
- compatible with current Android versions;
- free to download and use.
