Zendesk is an application for Android that allows users to organize the work of technical support services. With the utility, employees can create requests, enter problem-solving information, and receive notifications about important events.
Tasks
To use the application, you need to log in by notifying the workspace address. After that, it is necessary to enter your credentials. A list of open assignments appears on the screen. It is possible to sort tasks by date and urgency of execution. You can also open a ticket and read the description of the problem. Similar to Microsoft Teams, this utility allows you to leave comments and attach files.
It is possible to view additional information about the client. The application offers to add tags to tasks for easier searching. There is an opportunity to create templates for quickly sending responses to customers.
Statistics
With the utility, managers and executives can receive information about the number of completed, missed, and overdue requests during the selected period. In addition, information about the workload of each department employee is available.
Features
- is designed to organize the work of the customer support service;
- users can view the list of assigned tasks;
- it is possible to attach files to requests and leave comments;
- notifications about new replies are available;
- there is an option to create macros and templates for performing regular actions;
- the app is free to download and use;
- compatible with current Android versions.
