Drift is an Android application to interact with your customers. It is possible to exchange messages with your website visitors. There are tools for data collection and analysis.
Chats
The app has a builder to create Playbook chatbots for sites. It is possible to customize the interface to your taste. You can add elements such as buttons and actions.
It is possible to test your chatbots from the application. You can identify problems and correct them. Playbooks help you to automate communication with your website visitors. The utility allows to interact with customers more efficiently and productively.
Live chat helps you to communicate with visitors in real time. There is information about customers to provide personalized assistance. Moreover, there is a feature to view people on your website.
You can save response templates for instant communication with customers. The application can synchronize information from conversations with CRM. It allows you to maintain up-to-date data about customers and their interactions with the company.
Reports and integration
The utility allows you to view detailed reports. There are indicators of success, such as a collection of leads, conversion, and others. It helps you to make decisions and improve your business.
Integration with CRM systems such as Salesforce, HubSpot, or other marketing and sales tools is possible. You can extend the functionality and efficiency of Drift with Zapier and Integromat platforms. It may facilitate the work of medium and corporate businesses.
Features
- you can create a chatbot for your site;
- it is possible to interact with your customers;
- there are reports, similar to Salesforce Field Service;
- app is free to download and use;
- compatible with current Android versions.
